RETURN POLICY

We strive to provide our customers with the best shopping experience possible. We understand that sometimes a return may be necessary, and we want to make the process as easy as possible for you. Please read our return policy carefully to ensure a smooth return process.

30-Day Return Policy

Our return policy allows you to return your item within 30 days of receiving it. This means you have ample time to try on your purchase and decide if it's the right fit for you.

Eligibility for Return

In order to be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition as when you received it.
  • The item must be unworn or unused.
  • The item must have all original tags attached.
  • The item must be in its original packaging.
  • You must provide the receipt or proof of purchase.

Initiating a Return

To start a return, please contact us at Contact@addysformen.co.uk and Also on WhatsApp. We will guide you through the return process and provide you with a return shipping label. Please note that items sent back to us without prior authorization will not be accepted.

Damages and Issues

If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right.

Exchanges

If you wish to exchange your item for a different size, color, or style, the fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same eligibility criteria mentioned above apply.

Refunds

Once we receive and inspect your return, we will notify you of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at Contact@addysformen.co.uk.